Privacy policy

Here is your updated Privacy Policy, incorporating compliance with the Australian Privacy Act 1988 (Cth) and referencing the Australian Privacy Principles (APPs). This version is fully copy/paste ready for your Shopify privacy settings:

Privacy Policy
Last updated: June 3, 2025

This Privacy Policy describes how Advanced Thermal Supplies ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 61d78f-ea.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with Australian privacy law.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information You Provide Directly
This may include:

Name, address, phone number, and email
Order details including billing and shipping information
Account credentials (e.g. username, password)
Customer support messages or communications

Information Collected Automatically (Usage Data)
Includes:

Device and browser type
IP address
Site interactions
Cookies and tracking data (see below)

Information from Third Parties
Includes:

Payment processors
Shipping providers
Technology and marketing platforms (e.g. Shopify)

How We Use Your Personal Information

Providing Services: To fulfil orders, manage accounts, provide shipping, and respond to inquiries.
Marketing: To send promotional messages or tailor content.
Security & Fraud Prevention: To protect against unauthorised access and fraud.
Customer Support & Improvements: To help resolve issues and improve the experience.

Cookies

We use cookies and similar technologies to personalise and improve your experience. For Shopify-related cookie use, visit: https://www.shopify.com/legal/cookies.

You may disable cookies via your browser, but this may limit some Site functionality.

How We Disclose Personal Information

We may share your personal information with:

Service providers and partners (e.g., Shopify, shipping, and payment processors)
Business and marketing partners
Affiliates or corporate group members
Authorities or in connection with legal obligations

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you without your consent.

Third Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

Children's Data

We do not knowingly collect information from children under the age of 16. If you believe we have collected such information, please contact us for removal.

Security and Retention

We take reasonable steps to protect your personal information. However, no security system is completely secure. We retain your data only as long as necessary for the purpose for which it was collected or as required by law.

Your Rights

Depending on where you live, you may have rights such as:

Access to your personal data
Correction of inaccurate data
Deletion of your data
Data portability
Objecting or restricting processing
Withdrawing consent
Managing communication preferences

You may exercise any of these rights by contacting us (see “Contact” section). We may request proof of identity before fulfilling requests.

Your Privacy Rights Under Australian Law

In addition to the rights described above, individuals in Australia have specific rights under the Privacy Act 1988 (Cth)and the Australian Privacy Principles (APPs), including:

Right to Access: You may request access to your personal information and request its correction if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
Right to Complain: If you believe we have breached your privacy obligations, please contact us first. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: https://www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001

International Users

If you are located in Australia, please note that your personal information may be transferred to and stored in countries outside of Australia, such as the United States. We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles or are bound by comparable obligations.

Contact

If you have any questions or concerns about this Privacy Policy or your personal information, or wish to make a request under applicable privacy laws, please contact:

Advanced Thermal Supplies
📧 info@advancedthermalsupplies.com.au
📍 30 Pope Street, Beverley, SA 5009, Australia